The economy of downtime is unforgiving—it grinds your business to a halt, 增加开支, 让你什么都做不了.
Do you know how much downtime you should expect to deal with, and what it can cost you?
什么是停机时间?
Downtime is the term used for any period of time in which a computer or computer systems are offline and unavailable. Downtime can occur in a number of situations, all with varying degrees of severity:
- While you wait for the computer to restart in order to fix a problem
- After a power outage knocks out the entire building’s network
- In the fallout of a ransomware attack that encrypts all your company’s data
简而言之, downtime occurs whenever you’re trying to use your IT systems, but can’t.
停机的主要原因是什么?
- 停电:如果你的电源故障, that can lead to a long list of complications like servers going down and lost, 未保存的数据.
- Cybercrime: Cybercrime has increased in recent years and is still on the rise. All it takes is one employee opening a malicious attachment and your business data could be held hostage.
- 人为错误:不小心拔掉关键设备的插头, 系统超载, 不正确的安装都可能导致停机, but maintaining certain policies and procedures can cut down on human error.
- Natural Disasters: Hurricanes, tornadoes, floods, and earthquakes happen. Having a plan for getting back to business if the unthinkable happens is the fastest way to recover.
为什么停机时间不好??
Downtime isn’t just expensive because you have to get your technology fixed—there’s also the fact that it brings your business’ operations to a halt. If an IT-related or natural disaster occurs and takes critical systems offline, 员工将无法完成他们的任务, 然而，你的正常业务开支将继续下去.
在那段时间里, you still have to cover all the expenses of running a business without the revenue you would usually generate. 即使停机时间不会使一切停顿, some of your staff will have to divert themselves from their normal work to mitigate the problem—again reducing productivity.
停机时间如何影响您的业务?
Downtime will negatively affect your business in a number of ways:
- 费用和. 收入:当你处理停机时间时, 你所有的商业开支都在继续, 而你却没有任何收入. 这是一个非常昂贵的问题.
- Loss of Focus: Downtime stops your staff in their tracks. 即使是很小的延迟也会影响动力和动力, 严重损害整个组织的生产力.
- 受影响的服务交付:当您的系统关闭时, you can’t deliver services or sell products to current and potential new clients.
- Cost Of Repair: However you approach fixing the problem, it’ll cost time and money.
- Reputational Damage: The trust of your clients and the reputation of your company are invaluable assets that can erode with prolonged or frequent downtime issues. A diminished reputation can negatively affect your future business opportunities.
- Organizational Culture: The more downtime you experience, the worse your employees’ moods will be. The longer they’re stuck waiting around to do their work, 他们就会越沮丧, and the less highly they’ll think about the way your business operates.
- Stunted 增长: If you’re always “putting out fires”, how can you ever expect to move forward? IT projects and expansions will continually be put on the back burner because of more pressing (yet, (小规模)问题.
什么是平均生产停机时间?
Here are some studies showing how much time is lost every day due to IT downtime:
- 平均IT停机时间:根据一个新的 U调查.S. 办公室工作人员, professionals waste 22 minutes each day, on average, dealing with IT-related issues.
- Average Time To Get Back On Task After An Interruption: 最近的一项研究 indicated that most people take 23 minutes and 15 seconds to recover from an interruption.
However, average rates of downtime can vary greatly, depending on a number of factors:
- Industry: The more you depend on technology, the more likely you are to encounter downtime. 例如, manufacturers encounter 800 hours of downtime every year.
- 规模:你的企业规模越大, 有更多的因素在起作用, 你就越有可能遇到停机时间.
- IT Management Practices: The better managed your IT systems are, the more likely you are to minimize the rate of downtime you experience.
No matter how much downtime you deal with, one thing we can all agree on is that it’s expensive. Ponemon Institute estimates that every minute of even partial downtime can 价格高达5600美元.
停机时间成本是如何计算的?
Let’s assume that your organization is more effective than those in the examples above. 你遇到的停机时间更少, 它会让你花更少的时间回到工作中, 而这一切发生的频率更低了.
例如, we’ll use 19 minutes a day for average downtime and 10 minutes to get back on task, 总共29分钟:
员工IT停机成本:
- 29 minutes x 5 days week x 52 weeks x 100 employees = 754,000 minutes = 12,566 hours
- $20 avg per hour x 75% of total hours down =9,424 = $188,480
- 福利/培训20%额外费用:$37,696
管理IT停机成本:
- $26 avg per hour x 25% of total hours down=3,142 = $81,692
- 福利/培训20%额外费用:$16,338
- 组织的总停机成本:324,206美元
简而言之? 停机时间是昂贵的.
意图 & 同事会减少你的停工时间
The best way to approach downtime prevention is proactively—you need to keep an eye out for system issues that can spiral into total stoppages. You need to implement backup technologies and best practices to prevent outages. You need to enhance your cybersecurity to protect against cybercrime.
不幸的是, 你一个人处理的事太多了, 尤其是当你有其他工作要做的时候.
当你选择意图 & 作为你的合伙人 IT安全解决方案提供商, you can be confident that your data and sensitive business applications are fully protected. Our comprehensive backup and disaster recovery procedure allows us to quickly access redundant backups spread across our various data centers. You will quickly be up and running without worrying about excessive downtime.
我们的团队 将提供24/7主动监控您的系统, 业务连续性最佳实践, and cybersecurity services that will keep costly downtime at a minimum.
By 杰夫·拉普，MSCE 紧密(办公室)